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Terms of Service

Last Updated: February 6th, 2026

TERMS OF SERVICE
Effective Date: February 6, 2026

These Terms of Service (“Terms”) govern your access to and use of this website (“Site”) and any services offered by The Timeshare Store, Inc.® (DVCstore.com) (collectively, “Company,” “we,” “us,” “our”), including services related to Disney Vacation Club (“DVC”) resale listings, purchases, sales, and rentals.

By accessing or using the Site, submitting information through the Site, or using our services, you agree to these Terms. If you do not agree, do not use the Site or our services.

Content

1. Important Disclosures

1.1 Not Affiliated with Disney

The Timeshare Store, Inc.® (DVCstore.com) is not affiliated in any way with The Walt Disney Company or any of its affiliates or subsidiaries. All Disney trademarks are the property of their respective owners.

1.2 Transaction Broker Disclosure

The Company acts as a Transaction Broker (a neutral facilitator) for resale transactions and does not represent either party as a single agent unless agreed in writing.

1.3 No Legal, Tax, or Financial Advice

Information provided on the Site or by our team is for general informational purposes only and is not legal, tax, or financial advice. You should consult your own attorney, tax advisor, and/or financial advisor regarding your specific situation.

2. Website Usage & Access

2.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site or request services.

2.2 Acceptable Use

You agree not to:

  • Use the Site for unlawful, fraudulent, or misleading purposes
  • Attempt to interfere with the Site’s security, availability, or normal operation
  • Scrape, harvest, or collect data from the Site without written permission

2.3 Intellectual property

The Site, including text, graphics, logos, and layout, is owned by or licensed to the Company and protected by applicable laws. You may not copy, reproduce, modify, or distribute content without permission except as allowed by law.

2.4 Third-party links

The Site may link to third-party websites. We do not control those sites and are not responsible for their content or practices.

2.5 Privacy

Your use of the Site is also subject to our Privacy Policy. Please review it for information about data collection, use, and sharing.

3. Services Terms (Buy, Sell, Rent)

3.1 Scope of Services

The Company provides services that may include: marketing and advertising listings, facilitating offers and documentation, coordinating with closing agents (law firms/title/escrow companies), and coordinating DVC-related steps (including Disney processes such as Right of First Refusal, where applicable).

3.2 Listings, Availability, and Accuracy

Listings and availability can change. The seller/owner is responsible for providing accurate information and for notifying the Company if a property is no longer available or if points availability changes.

3.3 No Guarantee of Outcome

We do not guarantee that a contract will sell, rent, or close at any particular price or within any specific timeframe.

4. Payments, Deposits, Refunds, Chargebacks

4.1 Payment Timing

Certain services and transactions may require payment in full at the time of purchase, reservation, or execution of documents, as specified in your service agreement, listing agreement, purchase agreement, or rental agreement.

4.2 Authorized Payment Methods

You agree to provide current, complete, and accurate payment information and to authorize us and/or our designated payment processor or closing agent to charge the payment method you provide, as applicable.

4.3 Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute for a validly authorized transaction, we may suspend services, pause processing, and/or require alternative payment prior to continued work. You remain responsible for amounts owed under the applicable transaction documents.

4.4 Fees and Commissions (high-level)

Fees and commissions vary by service and will be disclosed in the applicable transaction documents.

5. Closings, Escrow, RoFR, and Transfer

5.1 Third-Party Closing Agents

Closings are typically handled by an independent law firm, title company, or escrow company (“Closing Agent”). We may coordinate communications, but the Closing Agent controls escrow and closing procedures. Proceeds are disbursed by the Closing Agent upon closing.

5.2 Disney Right of First Refusal (RoFR)

Certain resale contracts must be submitted to Disney for review under its Right of First Refusal (“ROFR”), which may delay or prevent closing if Disney elects to exercise ROFR.

5.3 Transfer, Membership Activation, and Timelines

Timelines can vary due to Disney processing, Closing Agent workload, document execution, and other factors. We do not control third-party timelines.

6. Seller Terms & Listing Agreement Disclosures

6.1 Authority and Accuracy

You represent that you are authorized to sell the interest being listed and that all information you provide is true, complete, and accurate. You agree to promptly update information (including availability and point status).

6.2 Disclosed Costs and Deductions

Some transactions may include costs that are deducted from proceeds at closing or otherwise handled through the Closing Agent. All such fees will be disclosed in the applicable transaction documents.

6.3 Indemnity for Seller-Provided Information

You agree to indemnify and hold the Company harmless from claims arising out of your misrepresentations or failure to perform as required by the applicable agreement.

6.4 Binding Transactions; Cancellation

Once a seller accepts an offer and transaction documents are executed, the transaction may be binding. If a seller cancels or fails to complete a sale without legal justification, the seller may be responsible for commission and may face liability as provided in the applicable agreement.

6.5 The Timeshare, Inc.® Listing Agreement Disclosures

  1. No upfront listing fees, advertising fees, or appraisal fees are required.
  2. The Timeshare Store, Inc.® acts as a Transaction Broker for both the buyer and the seller. The owner must contact The Timeshare Store, Inc.® if the property is no longer available for sale. This will stop our further efforts to secure a Buyer.
    Please either call us at 1-800-550-6493 or you can email us at sales@dvcstore.com.
  3. All proceeds from the sale will be disbursed promptly upon closing by the law firm or title company handling the closing.
  4. Owner shall indemnify and hold The Timeshare Store, Inc.®, its officers, and employees harmless against and from any misrepresentations made herein by the owner or owners’ resort.
    Managing entity, resort developer, developer, or resort sales associate, or failure of the owner to perform thereunder.
  5. If the points availability (i.e., points current, banked, and borrowed) of the contract(s) listed with The Timeshare Store, Inc.® changes, it is the responsibility of the seller to notify The Timeshare Store, Inc.® immediately, as this changes the accuracy & value of the listings.
  6. There are no judgments or pending litigation against the Broker resulting from or alleging a violation by the Broker of Chapters 475, 498, 718, or 721 of the Florida Statutes or resulting from or alleging consumer fraud on the part of the Broker.
  7. This agreement represents our entire understanding and merges and supersedes all prior written or oral representations.
  8. There is no guarantee that your resort property can be sold at any particular price or time.
  9. Recent experience in listings and selling DVC contracts:
    In 2024, The Timeshare Store, Inc.® had 636 contracts listed for sale and sold 636 (approximately 100%)
    In 2023, The Timeshare Store, Inc.® had 765 contracts listed for sale and sold 749 (approximately 98%)
    As a Disney Vacation Club owner/seller, you will incur two costs by listing with The Timeshare Store, Inc.®. The first is our commission of 8.5%. The second is the $150 fee Disney charges for the estoppel. All Liens, mortgages, maintenance fees, and late fees owed shall be subtracted from the seller’s net price after commission.
  10. Although the buyer usually pays the closing costs, they can be negotiable. Sometimes a buyer will ask you to pay all or part of the closing costs. In addition, a buyer may ask you to pay the current year’s annual dues. Whether you pay any or all of the dues or closing costs is your choice, as we present the buyer’s offer.
  11. As the seller, you acknowledge that upon execution of a sale or acceptance of a sale/offer with a Buyer, the transaction is binding. The Seller may not cancel or withdraw from the agreement without legal justification as allowed by law if the Seller cancels the transaction or fails to complete the sale without a legally valid reason (such as buyer nonperformance). In that case, the Seller agrees to pay the Broker the full commission as outlined in this Listing Agreement, as if the transaction had been completed. Furthermore, the Seller may be subject to legal action for any damages, costs, or liabilities incurred by the Broker, Buyer, or other parties as a result of the Seller’s cancellation or failure to perform under the agreement.
  12. IMPORTANT NOTE FOR ALL NON-U.S. PERSONS:

    1. Note: Non-U.S. persons (defined as anyone who is not a U.S. citizen, a green card holder, or a resident alien for U.S. tax purposes) will be subject to a 15% FIRPTA (Foreign Investment in Real Property Tax Act) tax withholding on the total sales price at the time of closing. As a foreign seller, you must decide how to address this mandatory withholding requirement.

      If you require additional assistance, please contact FIRPTA Solutions, Inc. a FIRPTA specialist. Whitney Grant at FIRPTA Solutions, Inc. is a FIRPTA specialist who assists with the FIRPTA tax and the information you’ll need to provide to complete the sale of your Disney Vacation Club. Whitney Grant’s email is grant.whitney@firptasolutions.com, or she can be reached via phone at 239-663-0414 to assist you in applying for the FIRPTA withholding certificate, acting as your own representative, or relinquishing the 15% to the IRS.
    2. Note: The property sale will eventually require documents to be notarized or solicited. This might require a fee in your country, anywhere from $50 to $350.
  13. IMPORTANT NOTE FOR NON-HAWAII RESIDENTS SELLING AULANI ONLY

    Note: Non-Hawaii Residents selling Aulani will be assessed a 7.25% HARPTA (Hawaii Real Property Tax Law) tax on the selling price at the time of closing. You can apply for an exemption via a qualified HARPTA specialist. We recommend First American Vacation Ownership Title and Escrow Services, Inc.
    If you own a Grand Californian or Aulani Resort, please enclose a COPY of your Deed if possible. All names on the deed must sign.

7. Buyer Terms

7.1 Due Diligence

You are responsible for reviewing all transaction documents, resort disclosures, and applicable rules. You should not rely solely on website content.

7.2 Offers and Contract Formation

Offers, counteroffers, and acceptance procedures are governed by the applicable purchase agreement and closing process. Once executed, obligations may be binding subject to contract terms and any Disney processes (including ROFR where applicable).

7.3 No Investment or Value Guarantees

We do not guarantee future value, appreciation, rental performance, or resale performance of any timeshare interest.

8. Rental / Point-Use Terms

8.1 DVC Points Rentals and Reservations

If you rent DVC points, the reservation is generally made using a DVC member’s points and is subject to Disney/DVC rules and availability. The DVC member may retain control over the reservation consistent with Disney/DVC policies and the rental agreement.

8.2 Names, Guest Details, and Changes

You agree to provide accurate guest names and details. Changes (including date changes, resort changes, and name changes) may be limited or unavailable depending on Disney/DVC rules and the applicable rental agreement.

8.3 No Subleasing

Unless expressly permitted in writing, renters may not sub-lease or transfer reservations to third parties.

8.4 Refunds and Cancellations

Rental deposits and/or payments may be non-refundable depending on the applicable rental agreement and timing. Please review your rental agreement carefully.

9. Taxes & Withholding (FIRPTA / HARPTA)

8.1 DVC Points Rentals and Reservations

Non-U.S. persons may be subject to FIRPTA withholding at closing. You are responsible for addressing your tax obligations and consulting a qualified professional.

9.2 HARPTA Withholding for Certain Hawaii Transactions

For certain Hawaii transactions involving non-Hawaii residents, HARPTA withholding may apply, subject to exemptions and closing requirements. Consult a qualified professional.

9.3 Notarization and International Fees

International or out-of-state sellers may incur additional costs for notarization or document handling depending on jurisdiction and closing requirements.

10. Disclaimers

10.1 Site provided “as is”

The Site and content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, to the maximum extent permitted by law.

10.2 Third-party services and platforms

Disney/DVC, payment processors, and closing agents are third parties. We are not responsible for their acts, omissions, system availability, or policy changes.

11. Limitation of Liability

To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, goodwill, or other intangible losses arising out of or related to your use of the Site or services.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising out of or relating to your violation of these Terms, your misuse of the Site, or your breach of any transaction document.

13. Dispute Resolution

Any dispute relating to these Terms or the Site will be resolved in accordance with the dispute resolution provisions (if any) contained in the applicable transaction documents (listing agreement, purchase agreement, rental agreement, closing instructions), and otherwise under applicable law.

14. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles, except where superseded by applicable federal law or mandatory consumer protection laws.

15. Contact

Questions about these Terms or our services? Contact us:
Phone: 1-800-550-6493
Email: sales@dvcstore.com
Mailing Address: 14422 Shoreside Way. Suite 110-332. Winter Garden, FL 34787, USA.

Changes To These Terms

We may update these Terms from time to time. The “Effective Date” above indicates the latest revision. Continued use of the Site after changes means you accept the updated Terms.

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